Under utilisation of voice technology is a concern most IT/Voice teams face when implementing new devices to their users. Often the business justification is to reduce costs and increase productivity with new collaboration tools, this hits a brick wall if the users don’t use (adopt) the technology.
Firefly’s experience and success in this area is unrivalled. We don’t have a boiler-plate, we have a Methodology that is proven. We take time to understand each business, each user and each technology so we can apply our Methodology to achieve the most successful outcome.