As passionate pioneers for User Adoption since 2007, the team at Firefly Resources are now applying those skills and disciplines to the Skype for Business arena. Firefly brings an exceptional perspective to the marketplace, a belief that each engagement is unique – no out of the box solutions here! We understand that your organisation requires customised User Adoption to satisfy and achieve your organisation’s cultural goals. We firmly believe end-user confidence is the barometer to accomplish a successful outcome for all stakeholders. End user experience is the key to driving adoption and productivity, maximizing ROI and achieving the highest level of engagement and collaboration that organisations strive for. At Firefly, we believe that investing in a comprehensive User Adoption Program will deliver a strong ROI that far exceed the upfront costs of the Program.
We approach User Adoption in a structured way, and as a process, with a beginning, middle and end – the delivery of training to the end user is just one component of our approach. We start with a collaboration workshop to understand your organisational structure, your culture and your goals for Skype for Business. We partner with your Corporate Communications team to develop awareness and encourage and inspire excitement about the positive changes and the benefits of the new technology to come. We develop collateral as required, co-ordinate schedules that suits your organisational needs and culture – no Mondays or Fridays at some companies!