User and Adoption Programme

Immersive Telepresence for Executive Board of a Global Investment Bank

The Brief

Firefly were asked to develop and implement a User Adoption Plan to support the implementation of an Immersive Telepresence trial for the Executive Board at a Global Investment bank. The initial implementation comprised London and New York. The Usage and Adoption Plan included all training and marketing materials, plus satisfaction surveys

Summary

Firefly worked with Cisco and AT&T to develop the supporting marketing material and orientation guides prior to the project being launched. As the Immersive Telepresence solution had to provide Interop with 900+ internal video conferencing systems and enable B2B calls to external clients, it was necessary to develop the operating model and supporting user guides / operations manuals.  Training materials and a series of orientation sessions in London and New York were delivered over a 6 week period. The sessions were delivered to around 60 people in total. Firefly also developed an evaluation matrix, where pre-defined user cases could be measured in terms of value, utilisation and potential cost avoidance. Firefly were engaged for a nine month period to support the trial.

Results

Firefly trained 60 users prior to the start of the trial and provided on-going marketing support, orientation sessions and second line support during the trial. The trial was deemed a success by the client and they will be evaluating how they take things forward based on the lessons learned.