Trader Voice Technology Upgrade Migration for a Tier 1 Global Investment Bank
Firefly were asked to assist with the implementation of a User Adoption Programme to support the upgrade and migration of 1400 turrets to a new trading platform, over a 4 month period.
Firefly worked closely with the client project and technical teams to deliver a successful, fully managed User Adoption Programme, which covered Focus Group sessions to evaluate and identify the type of device to deploy. Full and consistent training teams were provided with a team leader on site for each phase of the project, delivering bespoke user training.
Full Trading floor support team delivered visible and un-interrupted floor walking response for rapid user assistance, providing effective fault logging reports for timely resolution.
Assisted in the development of on line training material for a video clip application. These video clips demonstrated the main features of each new device deployed across the company, which was subsequently rolled out globally.
Each phase, and consequently the whole project, was successfully delivered on time with the maximum possible users trained.
Firefly’s experience and proven history of User Adoption within trader voice, coupled with their strong management and dedicated teams was deemed by clients as ‘critical’ to the success of the overall project.