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Cost Saving Assignment
“Quality in a service or product is not what you put into it. It is what the customer gets out of it”
Peter Drucker“Treat employees like they make a difference. And they will”
Jim Goodnight“Respect is earned. Honesty is appreciated. Trust is gained. Loyalty is returned”
Anonymous“We look at our users’ interests, without our users we don’t have business”
Jerry Yang“We look at our users’ interests, without our users we don’t have business”
Jerry Yang
Cost Saving Assignment
The Brief
A large Global Investment Bank engaged Firefly’s services for an independent assessment of their current telephony platform and a review of the user’s trading floor technology requirements.
The project objectives were to gather information relating to the utilization of legacy technology and help determine the necessary migration plans and supporting budgets required to support the replacement of key trading floor technology. It was critical to ensure the end-users were managed through the process seamlessly whilst confirming the best fit technology and solution in each instance.
Summary
Our consulting team interviewed around 800 bank employees across various business and user groups to establish their current and future user requirements. The data was then analysed by our consultants and assumptions and requirements were then delivered in a detailed analysis report . This report enabled senior management to establish their budget for the technology refresh.
Results
50% of users were using trading floor technology which was fit for purpose.
The other 50% of users were to be migrated to a more cost effective IPT technology solution, therefore providing a substantial cost saving in the region $1.2 million to the bank.